Refund Customer by Check

How to refund Customer balance by issuing a check.

Create a Credit Memo (if you already have a prepayment or overpayment, skip to Section II)

Note: If you do not enter a Credit Number when you post the Credit Memo or enter Check/Reference Number for the A/P check issued in either Section I or II, when you create a receipt in Section III, those transactions will not appear; therefore you will not be able to apply the Credit Memo to the Payment.

Section I: Create the Credit Memo

Unhide General Ledger Account ID. The General Ledger Account ID fields are hidden by default. You will need to close and reopen any task windows that were open for changes to apply.


1. Select Options, and then click Global.
2. Select the Accounting tab and under Hide General Ledger Accounts, clear Accounts Receivable, Accounts Payable, and Payroll Entry boxes.
3. Click OK.
4. Verify that you can see account numbers and names on task windows.
Create a Credit Memo
Select Tasks, and then select Credit Memos
1. Select the appropriate Customer ID
2. Enter a Credit date and Credit Number
3. Select the appropriate GL Account
4. Enter the Amount of the refund
5. Select Save or Print Section

 

Section II: Create the Payment

Select Tasks, and then select Payments
1. Change Vendor ID to Customer ID, and then select the appropriate Customer ID
2. Enter the Date and Check/Reference Number.
3. Select the appropriate GL Account
4. Enter the Amount of the refund
5. Select Save or Print Section

 

Section III: Create a Receipt

Select Tasks, and then select Receipts or Receive Money
1. Select the appropriate Customer ID
2. Enter a Date, and then enter a Check/Reference No.
3. On the Apply to Invoices tab, both the credit memo and refund check will be listed, as a negative and positive amount, respectively; mark Pay on both lines (this results in a $0 receipt)
4. Select Save or Print