Trying to open a Sage 50 or Peachtree Accounting Company give you the error message:
Unable to determine security privileges. Please retry later. This is probably due to another user temporarily blocking access to critical files.
This error is caused by damaged .dat files. It has nothing to do with User Security or any other users right issues. Sage 50 or Peachtree is trying to open a file that has been damaged.
The damage is normally caused by:
- A workstation losing connection to the Company's database. Workstation lockup or reboot while Sage 50 was open.
- Network issues that broke the connection to the open database.
- Power failed while using Sage 50 or Peachtree Accounting.
- This is not a damaged program problem it is a data file problem.
This causes the files to not be properly updated and left in an invalid state. We have found that most of the time that pieces of transactions will be missing and totals will not be updated correctly. It normally affects multiple files and your main transaction files (jrnlhdr.dat and jrnlrow.dat).
There may also be times when the damaged could have happened weeks prior and because you have not hit that damaged area within the file and never received the error message. Once you receive the error message you will be unable to continue until it has been resolved.
There are only two options to resolve the problem:
- Either restore a backup prior to the damage
- Have your Company files repaired by our Data Recovery Service.
If you decide to restore from a prior backup, make sure you run the Data Verification process from the File Menu once the backup is restored. You will also have to reenter any maintenance records and transactions since the timeframe of your backup.
You will need to research why the Security Privileges Error happened.
- Ask users if they encountered any problems while working in Sage 50.
- Other applications that may have caused the workstation to lock or reboot.
- Check Windows Application and Services Logs in the Control Panel for Events.
- Check your network wiring and patch cables.
- If your environment has power surges or drops, install an Uninterruptible Power Supply (UPS) to all workstations including the File Server (if used).