Restoring Missing Maintenance Data in Sage 50

If any of your Sage 50 maintenance records—such as Customers, Vendors, or Inventory Items—have been damaged, some information may be missing and require manual updates.

Why Does Data Loss Occur?

When Sage 50 files become damaged, they often lose essential data stored in their respective fields. As part of DataSoft’s repair process, we create new records and attempt to populate them using information from related transactions. However, much of the field-specific data may not be recoverable and will need to be manually re-entered.

What Data Needs to Be Restored?

Most missing data pertains to cosmetic fields, including:

• Maintenance Record ID (Customer ID, Vendor ID, etc.)
• Mailing addresses
• Default G/L Account IDs
• Phone numbers

While these details require manual updates, rest assured that balances and transactions within damaged maintenance records will be fully corrected, ensuring the accuracy of the accounting portion of your dataset.

Important Note on IDs

Original Customer, Vendor, and Inventory IDs cannot be retrieved, as they are stored exclusively within the maintenance record fields.

How to Fix Missing Maintenance Data

• Identify Temporary Records: DataSoft assigns temporary IDs (e.g., XXX- or ZZZ-) to newly created maintenance records. Locate these records.
• Update the ID: Use the Change ID button at the top of the maintenance screen to assign the correct ID.
• Verify and Edit Field Information: Ensure that all missing details—such as mailing addresses and default G/L accounts—are updated. Be mindful that default G/L accounts may be located under different tabs on the maintenance screen.

By following these steps, you can restore missing data efficiently and ensure your Sage 50 records remain accurate and functional.