Online General Data Service Agreement Terms


Data Recovery and Data Transformation (Data Scrubbing) Services



Fee

Our Data Services are charged at a Fixed Rate. If the client requests services that are not included in our base offering, there will be an additional charge. Prior to any additional charge, you will be notified and asked for approval of any additional charges.



This does not guarantee 100% recovery of all data. There will be no charge if we are unable to repair or correct the issue. If some records have been damaged beyond recognition or does not exist in the dataset, there is nothing we can do to retrieve it. Our Data Recovery Service will repair any damaged files and correct any balances associated with damaged transactions. If damaged transactions are unable to be recovered, we can provide you with documentation of what needs to be corrected. It is your responsibility to edit or to enter any missing or damaged transactions.


Each Company dataset is considered a separate Data Service job. If you have more than 3 companies that need the same service, please contact us directly for pricing.


If you request us to review multiple backups or datasets from the same company, there will be an additional charge of $250 per dataset. We will review and assess each dataset to determine which one is more complete and functional.



Timeline

Each Data Service job is our top priority. We do not charge extra to have your job expedited during normal business hours. If you wish to have your work performed after normal business hours, there may be an extra fee to cover Employee overtime. Please contact us if you wish to schedule an after-hour service.


Turnaround time depends upon the amount of damage, job definition, size of dataset, and workloads. Normal turnaround time is 4 to 6 hours for Data Recovery Service, and up to one day for Data Transformation (Data Scrubbing, Fiscal Period Changes) services.


Data Protection

If your Company requires a Non-Disclosure Agreement, you are welcome to use ours or supply your own. Our NDA Agreement is located in our Data Service pages.


Our servers and website are secure. We will only retain your data for 3 days. This period is only used for follow up questions for Technicians. All data, documents, and materials related to your Company will be destroyed after the 3-day period. If you have questions or need assistance after the 3-day period, you will need to resupply us with your dataset. DataSoft understands the sensitivity of your data. We will make all efforts to protect it.

We do not store your Credit Card Number, CID, or Expiration Date in our system. After your credit card has been processed only the last 4 digits will remain within our systems. This is used to reference any billing inquiries you may have.